Dear ndd customer
For any information regarding your ndd product we suggest you consult the place where you purchased the product. It is the responsibility of the vendor to provide after sales services:
- inquiries of any kind
- installation help
- in field training
- help in trouble shooting
- warranty claims
- purchase of accessories and consumable
in parallel you are encouraged to consult our home page:
- to search for the ndd distributor for your country or area: //contact / dealers
- information regarding the product in the section //products with links to brochures; manuals and details
- in the section //about us / technology regarding the principle of method and technical background etc.
- background material, references, scientific support etc in the //about us, support and downloads section
- how to use and how to perform tests in our //downloads section training material with detailed "fun to watch" videos clips and hints on improving procedures and interpretation
- to purchase consumable etc. on our home page //buy online charged to your CC (Pay Pal System) at your own risk for import clearance issues.
- use the e-mail Contact form provided for a message that will be directed to the person in charge
And most importantly and if all else fails
- please do not hesitate to send us an e-mail by going to contact / trouble shooting / tech support. Please do fill in the important informations you are prompted to; to allow us to help you fast and precisely.
We appreciate your feed back
Your feed back will be taken seriously and will be considered in our continuous efforts to better know your needs and to perfect our products accordingly.
Support fee
ndd Medizintechnik AG reserves the right to charge for support. This can be applied for telephone, and written support requests. The advisory person will indicate the cost requirement.
We charge for:
- Windows based problems (driver installation, administrator rights, etc.)
- not reading the user manual